How To Track Your Shipment
Wine Enthusiast selects and authorizes the top shipping companies and freight delivery professionals to efficiently deliver your items.
Visit ourTrack Your Order page to track your shipments.
How We Ship
Nearly all our items such as glassware, accessories, etc. are shipped via parcel delivery service (UPS, FedEx).
Standard Parcel Delivery
Most purchases are shipped from our New Jersey warehouse and scheduled to arrive within 5-7 business days of shipment of the order. Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Standard Parcel Delivery is available for all orders in the continental U.S. See below for orders going to Hawaii, Alaska, Puerto Rico or islands off the US (i.e. Martha's Vineyard, Kiawah Island, etc.) and international addresses. Sorry, items cannot be shipped to P.O. boxes and/or APO/FPO.
Express Parcel Delivery
Wine Enthusiast offers two express delivery methods: 2-Day Shipping and Next Day Shipping. All express delivery orders for in-stock items placed on the web site before 12:00 EST will be processed and shipped the same day. Any orders placed after 12:00 p.m. EST will ship the following business day. If any order is placed after 12:00 p.m. EST on a Friday, the order will be processed the following Monday or the next business day.
Large, heavy furniture and wine cellars that exceed parcel delivery size and weight limitations are delivered by one of our authorized freight delivery professionals via your choice of Threshold or In-Home Delivery for a flat rate fee.
Unlimited In-Home Delivery
2-person delivery, including up to 12 stair steps, in-home placement, unpacking and removal of packaging materials.
With this service, we bring an unlimited number of item(s) into your home for a single flat-rate fee. We unpack and inspect it, place it where you want it and dispose of the packaging. This includes two-person delivery up to 12 stair steps, inclusive of your entrance. Delivery beyond 12 steps will incur additional stair charges. Delivery is made by appointment Monday through Friday during normal business hours. You will be called to arrange a delivery date. Saturday and specific delivery dates can be arranged for an additional fee.
Unlimited Threshold Delivery
2-person delivery to first enclosure, excluding stairs. Does not include unpacking for removal of packaging.
With Standard Threshold Delivery, your item(s) is brought into the first enclosure of your home. Delivery past the first enclosure and/or including any stair steps is not included. Deliveries are made Monday through Friday during normal business hours. You will be notified by phone of the delivery date and time. Saturday or specific delivery dates can be arranged for an additional fee.
Delivery fees will be shown at checkout. Please call our Wine Storage Consultants at866.477.0079for details.
For a full list of Terms and Conditions and rates regarding our Standard Threshold and In-Home Delivery Services, please review our Wine Cellar and Furniture Delivery Guide.
Wine Refrigerators, Furniture and Other Heavy Items
Items with a noted separate shipping charge, such as heavy items, wine cellars, nitrogen systems, and oversized items cannot be shipped using express delivery methods. Any orders that combine items with a separate shipping charge and items that use the shipping chart will be charged the shipping chart fee for only those items and for the selected shipping method (2-Day or Next Day) and the separate shipping fee. The item with the extra shipping fee will not be delivered using the express delivery methods.
Notes Concerning Heavy Items:
- Wine cellars cannot be shipped via express delivery unless otherwise noted on the product page.
- Customers ordering heavy items (such as wine cellars, furniture or wine racks) will be contacted to set up delivery when the unit has reached your local distribution center.
- Shipments leave our warehouse between 1-2 business days and take approximately 10-20 days to arrive at their delivery destination, depending on location. Delays may occur due to inclement weather, global shipping issues and other factors that are beyond our control.
- Please contact our shipping companies if you have not heard from your shipper in the allotted time frame. When contacting the shipping company, please reference your shipment tracking code.
- Read ourWine Cellar and Furniture Delivery Guidefor important details.
- Standard & Express Delivery Surcharge Calculations
Standard & Express Shipping charges are determined by the total value of your order and the shipping method selected. Certain oversized and heavy items that have separate shipping charges, as indicated on the product page, are excluded from these shipping calculations. All shipping is subject to verification. Call 866.477.0079 for Saturday delivery which is subject to an additional charge. Items ordered together are not necessarily shipped the same day. We will notify you of any delay beyond 20 days.
Shipping to Hawaii, Alaska and Puerto Rico
Standard Delivery shipping rates do not apply to any orders shipped to Alaska, Hawaii, Puerto Rico, or islands off the U.S. (i.e. Martha's Vineyard, Kiawah Island, etc.). Rates vary based on location. Please contact our Wine Storage Consultants at 866.477.0079 to obtain an accurate shipping quote prior to ordering any product to be shipped to these states or someone will be in contact with you after your order has been placed to notify you regarding the additional charges that will be required for your order.
Broken or Damaged Items
We understand that fragile products may become damaged in transit. In such cases, please contact our Customer Care Department at800.648.6058, 9 a.m.- 5:30 p.m. EST Monday-Friday and a Customer Care Representative will assist you.
Backorders
Wine Enthusiast is dedicated to ensuring that the thousands of products we store in our warehouse are in stock and ready to ship. Sometimes demand outpaces supply. Backordered items are still available for purchase online and ship as soon as they become available.
If an item is backordered, we try to be as clear and accurate as we can to give you an estimated delivery date on the item’s product page. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item price. Please be aware that delivery dates on backordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Care Department at800.648.6058.
Please Note: Your credit card will not be charged until your order has shipped. If any item in your order is backordered, you will only be charged for the items that ship. For Gift Cards and eGift Cards, funds to pay for backordered merchandise will be immediately deducted from your balance when you place your order. Any remaining balance will be charged to your credit card once your merchandise has been shipped.
International Orders
Sorry, we currently do not ship orders internationally. International orders and orders to APO/FPO bases and countries outside the continental U.S. require higher shipping charges than shown in the catalog or online. If you have any questions, please contact our Wine Storage Consultants at866.477.0079.
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