In the event your Fusion or ZENOLOGY Glassware breaks, we'll replace it, even up to 10 years after purchase! Enjoy unprecedented glassware protection guaranteed by America's #1 source for wine essentials — Wine Enthusiast.
How do I replace my broken item?
Simply submit a support request with your original order number and a picture of the broken glass. The cost of shipping and handling is $12.95 for covered Fusion Glassware or Zenology Glassware per glass. Replacement glasses are limited to the total number of glasses ordered by the customer, and limited to 3 glasses per claim.
* Glasses can only be replaced once under our warranty, a replacement glass does not carry the warranty. Only the original purchaser can make the claim, not the recipient who received the glassware as a gift
** Shipping cost is discounted to $21.95 for 2 glasses and $29.95 for 3 glasses.
What items are covered by the Warranty?
This Policy covers only current lines of Fusion and Zenology (does not include Zenology SOMM). Any discontinued lines of Fusion or Zenology glassware are not covered under the terms of the warranty.
This Policy does not apply for restaurant/hospitality use or if glassware is purchased outside of https://www.wineenthusiast.com.
Wine Enthusiast Company is providing a limited glassware warranty policy ("Policy") to the original purchaser ("Purchaser") of glassware for a period of 10 years from the date of delivery (calculated at five days after the date of shipment) of the glassware to the Purchaser. This Policy covers current Fusion Air, Fusion Infinity and Zenology product lines available for purchase, manufactured for Wine Enthusiast Company and sold carrying either the Fusion Air, Fusion Infinity or ZENOLOGY, and Wine Enthusiast brands. This Policy solely covers damage (including breakage) to the glassware caused by a defect in the manufacturing of the glassware during normal use, which does not include, among other things, subjecting the glassware to high temperatures, pressure, or impact. This Policy does not cover damage caused by any other means, including but not limited to damage caused by intentional breakage.
Purchasers making a claim are required to mail evidence of the breakage to Wine Enthusiast Company for testing or send pictures of the broken glass. All such mailing must be made in accordance with all applicable United States Postal Service laws, regulations, and policies or other applicable courier policies. In the event Purchaser wants to replace a Personalized glassware product, Wine Enthusiast will replace the product with a non-personalized glassware product, of equivalent or greater value. Purchaser is responsible for the shipping and handling charges incurred in mailing replacement glassware to the Purchaser. The cost of shipping and handling is $12.95 per glass, decanters are not covered under the warranty. Once a replacement glass has been sent for a broken glass from the original purchase, the warranty is considered fulfilled. The replacement glass itself does not hold any additional warranties.
This Policy applies to Fusion or ZENOLOGY glassware purchased on or after July 1, 2008. The obligation of Wine Enthusiast under this Policy is limited and subject to change without notice. Wine Enthusiast Company does not provide any other warranty, express or implied, with respect to the glassware. Upon Purchaser's return of the broken glass's base, proof of purchase, Wine Enthusiast will send a replacement glass. Wine Enthusiast reserves the right to cancel the Policy at any time without notice to Purchasers.