To provide the best possible shipping and delivery experience, Wine Enthusiast charges customers up front for items that are temporarily out of stock (backordered) at the time the order is placed.
When you place an order for a backordered item, you are reserving it for yourself, with the understanding that it will be delivered to you as soon as it becomes available.
Our new upfront billing policy aims to improve our inventory management and ensure that we can fulfill your orders more efficiently. Here are some of the key reasons behind this decision:
Inventory Reservation: Paying upfront secures the product for you, guaranteeing that it won't be sold to another customer while it's on backorder.
Faster Processing: With payment upfront, we can process your order more quickly when the product becomes available, reducing the overall waiting time.
Improved Transparency: Upfront payment ensures clarity in the order process, allowing you to track the status of your order with ease.
When you place an order for a backordered item, you will be required to make a full payment at the time of purchase. This payment will serve as a reservation for the product.
Frequently Asked Questions
Can I cancel my order after making an upfront payment for a backordered item?
Yes, you can cancel your order at any time before the item is shipped. If you decide to cancel, we will provide a full refund.
What happens if the backordered item takes longer than expected to restock?
In the event that a backordered item faces significant delays in restocking, we will notify you and offer the option to continue waiting or request a refund.
Can I change my shipping address or make modifications to my order after payment?
Yes, you can make changes to your order or shipping address by contacting our customer support team. We will do our best to accommodate your request.