At Wine Enthusiast, we select and authorize top Freight Delivery Professionals to deliver your items in a timely and efficient manner and take the necessary precautions to make sure it is protected during transit. Here are some guidelines and information to help you protect your purchase and make informed decisions about your needs regarding delivery.
WHAT TO DO IF THERE ARE DAMAGES TO YOUR PURCHASE
These are the best steps to take if you receive an item that is damaged:
Call the Wine Enthusiast Customer Care Department to discuss damages and review your options.
Notate the Bill of Lading (BOL) with the damages.
If the wine cellar has excessive damage, REFUSE THE DELIVERY OUTRIGHT.
Some damages that can happen during transit are minor and some of our customers have been willing to keep their wine cellars and furniture pieces with the minor imperfections and/or with repair. If you feel the damage is something that can be tolerated that is fine, BUT STILL NOTATE THE BOL OF THE DAMAGES. Call Wine Enthusiast Customer Care Department to discuss options including compensation, repair and a replacement if necessary.
Use your judgment and always notate everything on the BOL!
WHAT TO DO IF THERE ARE DAMAGES TO YOUR HOME/PROPERTY
While this scenario is extremely rare, accidents can happen! If anything at your home/property is damaged by the carrier, contact Customer Care immediately. We will make the initial arrangemebts, notify the carrier and start the claims process to get compensation and/or your home/property restored. Please be sure to document any damage with photos and notate it on the BOL before the carrier leaves.
Wine Enthusiast cannot give direct compensation for damages that occur to your home/property before and/or after the fact. These actions must be negotiated with the carrier, but as our customer, we will give you all the necessary information and assistance needed to make sure you have a timely and satisfactory resolution.
For more information, check out our Wine Cellar and Furniture Delivery Guide.